Privacy Policy

1. Definitions

1.1 "Company", "We", "Us", or "Our" refers to NEXT PERSPECTIVE LTD, company number 17386834, registered office: International House, 100 Menzies Road, Hastings, United Kingdom, TN38 9BB. We are the controller of the Personal data described in this Policy.
1.2 "Website" refers to the website located at airtigen.com, operated by the Company.
1.3 "User", "You", or "Your" refers to any individual using the Website and its Services.
1.4 "Services" refers to the AI-powered image generation, background removal, and image upscaling tools available through the Website, together with the account, credit balance, and payment features that support them.
1.5 "Content" refers to the prompts You submit, the images You upload, and the images the Services produce for You.
1.6 "Personal data" refers to any information that can identify a User, as defined by applicable data protection laws.
1.7 "Processing" refers to any operation performed on Personal data, including collection, storage, modification, or deletion.
1.8 "Processors" refers to the companies We engage to operate parts of the Website on Our behalf, as described in section 6.
1.9 "Policy" refers to this Privacy policy.

2. Scope of this Policy

2.1 This Policy explains what Personal data the Website collects, why We process it, who We share it with, and the rights You have. It applies to visitors of the public pages and to registered account holders.
2.2 We do not rely on a single blanket consent for everything We do. Each Processing activity has its own legal basis, set out in section 4.
2.3 We process Personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003.
2.4 If You do not agree with this Policy, please stop using the Website and Services. You can ask Us to delete Your account at any time (see section 8).

3. Data we collect

3.1 Account data. Your email address, the name You enter at sign-up, and the password You choose. Passwords are stored only as a hash; We never see them in readable form. We also store the email confirmation state, sign-in timestamps, and the account role (user or administrator) and status (active or blocked).
3.2 Credit balance and usage records. Your current credit balance, the 5 credits granted on sign-up, and one record for every credit spent, including which tool was used and when.
3.3 Content. The text prompts You submit, the images You upload for background removal or upscaling, and the resulting images. Prompts are stored next to the generated image so Your history stays readable. Files are kept in a private storage bucket that is not publicly listable and is served only to Your own signed-in session.
3.4 Payment records. For every top-up We store the amount, the currency, the number of credits, the transaction reference, and the resulting status (pending, completed, or cancelled). Card details are entered on a hosted checkout page: We never receive or store Your card number, expiry date, or security code.
3.5 Support and email correspondence. The messages You send Us and the transactional emails We send You, such as email verification, password reset, purchase receipts, failed payment notices, balance changes made by an administrator, and account status changes.
3.6 Technical data. Our systems keep standard technical logs, which include IP addresses, request details, browser user agent strings, and error information. We use them for security and troubleshooting; We do not build behavioural profiles or run third-party advertising or analytics trackers on the Website.
3.7 Data You have to give Us. The name, email address, and password are required to create an account and are therefore a condition of the contract: without them We cannot register You, verify the account, or provide the Services. Prompts and uploaded images are only processed when You choose to run a tool.
3.8 Administrative records. When an administrator changes a credit balance or blocks or unblocks an account, We log the action, the administrator, the affected account, and the reason.

4. Why we use your data and on what basis

4.1 To provide the Services (performance of a contract). Creating and authenticating Your account, running the generation, background removal, and upscaling tools, storing and returning Your images, keeping Your credit balance correct, processing top-ups, and sending the transactional emails that belong to those actions.
4.2 To keep the Services safe and working (legitimate interests). Preventing abuse and fraud, enforcing Our Terms of Service, investigating incidents, diagnosing errors, and protecting the Website against unauthorised access.
4.3 To answer You (performance of a contract and legitimate interests). Handling support requests, refund requests, and disputes.
4.4 To comply with the law (legal obligation). Keeping accounting and transaction records and responding to lawful requests from authorities.
4.5 Marketing. We send only the transactional emails that belong to Your account and the Services. We do not send marketing emails, and We would ask for Your consent first if that ever changed.
4.6 We do not sell Your Personal data, and We do not use Your Content to train Our own or a third party's AI models.

5. Cookies and local storage

5.1 The Website sets strictly necessary cookies that keep You signed in and protect requests made from Your browser. Without them the account area cannot work.
5.2 Your cookie choices and interface preferences are stored in Your browser's local storage, not on Our servers.
5.3 We currently set no analytics or advertising cookies. If We introduce them, they will only be set after You opt in, and this Policy will be updated first.

6. Who we share data with

6.1 We do not sell or rent Your Personal data, and We do not share it for anyone else's own purposes.
6.2 We engage Processors to run the technical parts of the Website on Our instructions: hosting and infrastructure, accounts and databases, file storage, card payments, email delivery, and the processing of prompts and uploaded images that produces Your results. They may access only the data needed for that task and may not use it for anything else.
6.3 Your Content is sent for Processing only when You run a tool, and never together with Your account details.
6.4 We may disclose Personal data where We are legally required to, or where it is necessary to establish, exercise, or defend legal claims.
6.5 Some Processors operate outside the United Kingdom. Where Personal data is transferred outside the UK, We rely on the safeguards permitted by UK data protection law, such as the UK International Data Transfer Agreement, the UK Addendum to the European Commission's standard contractual clauses, or a country covered by UK adequacy regulations. You can ask Us for details of the safeguard used for a particular transfer.

7. Data security

7.1 Database access is restricted by row-level security so one account cannot read another's data, and image files are held in a private bucket that is delivered only to the account that owns the file.
7.2 Traffic to the Website is encrypted in transit, and administrative functions are limited to accounts with the administrator role, with every balance or status change logged.
7.3 No system is completely secure. You acknowledge the residual risks of transmitting data over the internet, and You are responsible for keeping Your password confidential.

8. Retention and deletion

8.1 Account data, credit balance, and Content are kept for as long as Your account exists.
8.2 You can ask Us to delete Your account by writing to help@airtigen.com from the address registered to the account. Deleting the account removes Your profile, Your stored images and image files, and Your usage and transaction records, except where We must keep a record to meet a legal obligation such as accounting or to defend a legal claim.
8.3 Payment and accounting records are retained for the period required by applicable tax and accounting law, counted from the end of the financial year in which the payment was made.
8.4 Administrative audit records and security logs are kept only as long as needed for accountability, dispute handling, and security investigation, after which they are deleted or aggregated.
8.5 Support correspondence is kept for as long as needed to handle the request and any follow up dispute.

9. Your rights

9.1 Right of access: You may ask whether We process Your Personal data and obtain a copy of it.
9.2 Right to rectification: You may ask Us to correct inaccurate or incomplete Personal data. You can change the name on Your account and Your password yourself in Your account settings.
9.3 Right to erasure: You may ask Us to delete Your Personal data, subject to the retention exceptions in section 8.
9.4 Right to restriction of Processing: You may ask Us to limit how We process Your Personal data in the cases allowed by law.
9.5 Right to data portability: You may ask for the Personal data You provided to Us in a structured, machine-readable format.
9.6 Right to object: You may object to Processing based on Our legitimate interests.
9.7 Right to withdraw consent: Where We rely on Your consent, You may withdraw it at any time. Withdrawal does not affect Processing that has already taken place.
9.8 Automated decision-making: We do not make decisions about You that are based solely on automated processing and have a legal or similarly significant effect on You.
9.9 Right to lodge a complaint: You may complain to the Information Commissioner's Office (ico.org.uk, helpline 0303 123 1113), or to the data protection authority in Your country of residence. We would rather hear from You first so We can put things right.
9.10 To exercise any of these rights, contact Us at the address in section 12. We may need to verify that the request comes from the account holder before We act on it. We answer within one month of receiving the request, and We will tell You if We need longer because the request is complex. Exercising these rights is free of charge.

10. Children

10.1 The Services are intended for adults. We do not knowingly create accounts for children, and We delete an account if We learn that it belongs to a child who is not permitted to use the Services under Our Terms of Service.

11. Changes to this Policy

11.1 We may update this Policy when the Website or the way We process data changes. The revised version is published on this page with a new date at the bottom.
11.2 Where a change materially affects how We process Your Personal data, We will inform You before it takes effect, for example by email to the address on Your account.

12. Contact information

For any questions or to exercise Your rights, please contact us:

Email: help@airtigen.com
NEXT PERSPECTIVE LTD, company number 17386834
Registered office: International House, 100 Menzies Road, Hastings, United Kingdom, TN38 9BB